OUR SERVICES

IGS was established in 2010.

We supply Non Commissioned (Unarmed), Commissioned (Armed), Personal Protection (PPO) and Law Enforcement Officers (Off-Duty Police Officers).

We currently service the State of Texas with offices in Houston, TX (Headquarters) and Dallas, TX.

IGS provides security guard services to many types of businesses which include Commercial Office Buildings and High-rises, Hospitals and Healthcare Facilities, Manufacturing Facilities, Chemical Plants and Industrial Facilities, Construction Companies, Government and Municipalities, Critical Infrastructure Facilities, Port Facilities, Gated Communities, Trucking and Transportation, Technology and Agriculture businesses.

We typically want 2-4 Weeks to fill a contract but can usually supply an officer within 24Hours.  The reason we want 2-4 Week is to make sure your account is set up correctly in regards to placing the right officer to your site, updating or creating post order instruction, and to make sure all training that is needed is completed.

Yes, we will visit with the client and create post orders or review existing post orders.  All accounts with IGS will have post orders/instruction for the security officer to follow.

Yes, we attempt to match the security officer to a specific site but if it is not a good fit, we will replace the officer with another.  We understand the some personalities do clash and we want to make sure the client is satisfied.

We operate 24 Hours 7 Days per week.  Our office hours are Monday – Friday 9AM – 5PM.

Yes, we have a 24 Hour Hotline that is answered by a decision maker.  The hotline number is 281-822-6703

Yes, we run a preliminary background investigation once we have selected a candidate.  We then run a FBI Fingerprint Background Investigation when the candidate is hired.

Yes, International Guard Services is licensed in the State of Texas through the Texas Department of Public Safety – Private Security Bureau.

Yes, we carry Workers Compensation as mandated by the TXPSB.

Yes, we carry the amount of General Liability Insurance mandated by the TXPSB.  If additional insurance is required, IGS will meet the requirements of the client in most cases.

IGS constantly interviews security officers multiple times per week to hire the best security officers available in your area.  We hire less than 5% of the security officers applying to work for IGS.   The recruiting process starts with our dedicated recruiter scheduling the initial interview.  The applicant will sit down with management and go over their previous work experience, certifications, their available schedule and where they reside.  The applicant is also given a report writing test that helps us understand if the applicant meets the requirements of IGS.  Throughout this initial interview process the applicant is assessed and monitored to make sure the officer could potentially be IGS material.  Once this interview is done, the application is either passed or failed.  All applicants that pass and meet the IGS requirements will have a second phone interview with operations to go over the applicants application and will have site specific Q&A session.  If the applicant is selected, the applicant will be given a job offer and will then go through the onboarding and orientation process.

All security officers with a level II (Noncommission/Unarmed Security Certification) are required to have a 6 hour course instruction covering Basic Security, Legal Aspects of Security Work, Security Communications and Response to Emergencies and Safety Hazards.  All security officer with a Level III (Commissioned/Armed Security Certification) covering Private Security Act, Commission Rules, Texas Penal Code, 02Ethics, Conflict Resolution, Public Perception, Firearms Instruction, Arrest Authority and Use of Force & Deadly Force.  All officers with IGS are trained in Report Writing, How to Patrol, Bomb Threats, Customer Service, Professionalism, Ethics, Conflict Resolution and IGS and Client Expectations and Requirements.  Once the officer has finished this training, the officer will go to the client’s site and will train with a supervisor on the site specific post orders and client expectations.

We calculate all bill rates as follows -  (Wage Rate X IGS Multiplyer = Bill Rate)  The wage rate of the security officer is multiplied by the percentage set by IGS to ensure profitability but at the same time to be competitive within the market.

Yes! We encourage the client to set a wage rate when bidding out security services.  This allows for apples to apples comparison.  The average wage rate should be no lower than $11.00/Hour for Noncommissioned officers and $13/Hour for Commissioned Officers.  Once the wage rate is determined IGS will place this into their formula to get a Bill Rate.  Officers with a higher wage rate will typically be more experienced, have better time and attendance and will have less turnover.

Yes, Security Guard Industry is a high turnover business.  We combat this turnover by placing the officer at the right site, making sure the security officer gets full-time hours, placing the officer on the appropriate and designated shifts and by supplying support and appropriate training to make sure the officer is set up for success.

IGS is dedicated to customer satisfaction and we typically keep the accounts we are awarded.  We are proud to say that we have served most of our clients for several years and we have even managed to keep our first account which started in 2010.

Call IGS at 281-822-6700 and speak with our sales or speak with the owner Tim Wilson Jr.